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This page sets out the legal framework that governs your use of tvb8 — your rights, our obligations, and how this policy applies depending on your local law and eligible region. Access to any part of the platform is subject to the laws applicable where you are located.
tvb8 operates under a policy framework that requires us to be clear about what we collect, how we use it, and what controls you hold over your own account. Whether your account activity runs through Nagad, Bank Transfer, or another supported route, the same policy terms apply across all transaction types. We do not treat payment method as a variable that changes your rights under this policy. Eligibility to access the platform depends on the laws of your local jurisdiction and the regions we serve. If local law in your area restricts or prohibits the type of service we provide, it is your responsibility to check that position before proceeding. We do not make that determination for you, and nothing on this page constitutes legal advice. Where we collect account data — including wallet references tied to Nagad or Bank Transfer activity — we hold it only as long as necessary for the purpose it was collected. You can request a record of what we hold, ask us to correct inaccurate details, or raise a question through the support routes published in your account area. Any policy update will be reflected on this page, and continued use of the platform after an update constitutes your acknowledgement of the revised terms.
This policy applies to all interactions with tvb8 — from account creation through to transaction history and support contact. The table below outlines what falls inside the scope of this policy, what sits outside it, and where the boundary lies for third-party services you may access through the platform.
All account login activity, profile settings, and identity verification steps fall within this policy. Your rights to review, correct, and query account-level data apply here. Eligibility to hold an account depends on your local law and the regions we serve.
Payment activity processed through routes such as Nagad and Bank Transfer is covered by this policy in terms of record-keeping and your right to review transaction data. Specific payment processing terms may appear separately in the account wallet section.
Game content, promotional notices, and editorial material published on tvb8 fall within our content policy. We do not make claims about third-party content accuracy. What is shown in the lobby reflects what is currently available in the platform, not a permanent commitment.
External services — including payment processors, game studios such as Spadegaming, CQ9, Bigtime Gaming, and Microgaming, and any linked third-party sites — operate under their own terms. tvb8 is not responsible for third-party policy positions, and this policy does not extend to those services.
Your rights under this policy are practical and accessible. You can review the data we hold against your account at any time by opening the account settings area and navigating to your profile and transaction history. If any detail is incorrect — a name, a wallet reference tied to your Nagad or Bank Transfer activity, a contact address — you can request a correction through the support route shown in your account dashboard. If you want to understand what data we hold and why, you can raise that question directly with our support team. We aim to respond through the channel you use to contact us. If you believe your account has been accessed without your authority, report it immediately through the security or account-help path in the dashboard — do not wait. Raising a concern does not affect your account status while we look into it.
Open account settings, then navigate to profile and transaction history to see the data we hold against your account, including wallet activity linked to Nagad or Bank Transfer.
If a name, contact address or wallet reference is wrong, contact support through the channel shown in your dashboard and request a correction. We will confirm the change once it is processed.
You can ask us why we hold specific data, how long we keep it, or how it is used. Use the support contact route in your account area, and state clearly that your question relates to a policy matter.
If you suspect your account has been accessed without your permission, use the security help path in the account dashboard immediately. Your account status is not penalised for raising a genuine security concern.
If you have a question that this page does not answer, or if you need to raise a concern about how your account data is handled, use the routes below. We publish only the contact paths that are active in your account area — we do not list channels or response windows we cannot stand behind.
The fastest route for policy questions is the help or support section inside your signed-in account. From there, you can submit a query directly tied to your account record, which helps us locate the right data without additional verification steps.
If live chat is active in your account area, you can use it to ask about policy scope, your data record, or to request a correction. Keep your query concise — state whether it is a data, access or correction matter so the agent can route it correctly.
For formal policy requests — including data review, correction requests and account-security reports — email is the appropriate route. Use the address published in your account settings page. Include your account reference and a clear description of the request.
We apply consistent standards across all account areas — whether your activity involves Nagad, Bank Transfer, or any other supported route. Here is how we handle the areas that matter most under this policy.
We collect only the data needed to operate your account and process transactions. Wallet references tied to Nagad or Bank Transfer are stored only as long as required for the purpose they were collected. We do not sell account data to third parties.
The platform uses cookies to maintain session state, support account login continuity, and measure how pages are used. You can review cookie settings in your browser. Disabling cookies may affect how certain account pages load or respond on your device.
Your account credentials are your responsibility to keep private. If you believe your login details have been exposed, use the account-security help path immediately. We do not ask for your password through chat or email — any message doing so is not from us.
When we update this policy, the revised version appears on this page. The contact route for policy matters is published in your account settings area. Continued use of the platform after a policy update is taken as acknowledgement of the revised terms.
These are the questions we see most often about this policy — answered directly so you know where you stand before you need to act.
Access to tvb8 and the application of this policy depends on your local law and eligible region. If local law where you are located restricts this type of service, that takes precedence. We do not make that legal determination for you — check your local position before using the platform.
We hold the data you provided when creating your account, along with transaction records linked to your payment activity — including wallet references for routes such as Nagad and Bank Transfer. You can request a summary of this data through the support route in your account dashboard.
Open the support or help section in your signed-in account and raise a correction request. State clearly which detail is wrong and what the correct version should be. We will confirm once the change has been made and note it against your account record.
You can raise a data request through the email contact published in your account settings. We will review what data we are required to retain for legal or transactional reasons and what can be removed. We will respond through the same channel you use to contact us.
When we update this policy, the new version is published on this page. We do not separately notify every account holder by default, so we recommend checking this page if you have an active query. Continued use of the platform after an update means you acknowledge the revised terms.
Use the security help path inside your signed-in account dashboard immediately. Do not wait to see if the access was authorised. Your account status is not affected by raising a genuine security concern, and we will look into it through the account record tied to your report.