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These terms set out the rules that apply when you open and use a tvb8 account, including how we handle your transactions, your account data, and your access to the services we provide. Your use of this site means you have read and accepted these conditions, subject to applicable local law and eligible regions.
These terms form a binding agreement between you and tvb8 the moment you complete account registration and access any part of the platform. They apply regardless of the device you use — mobile browser, desktop, or any supported app interface — and cover every action taken under your account credentials. Transactions processed through Nagad or Bank Transfer are subject to these terms in addition to any conditions set by the payment provider itself. We do not override the rules of those providers; both sets of terms apply in parallel. If a conflict arises between these terms and a payment provider's terms, the stricter obligation applies to your account. Access to some features may be restricted depending on your location and the laws governing online services in your area. We reserve the right to update these terms when required; we will notify you of material changes through your registered contact details. Continued use of the account after a notified change constitutes acceptance. If you do not accept a change, you should stop using the service and contact support to close your account. Your account wallet balance and any pending transaction records remain accessible during any closure process.
Not every aspect of your experience falls under these terms. Understanding what is and is not covered helps you direct questions to the right place and manage your account with clarity.
Your login credentials, session activity, account settings and wallet balances are fully within the scope of these terms. Any action taken under your account is your responsibility, including transactions initiated through Nagad or Bank Transfer.
All deposits and withdrawals processed through your tvb8 wallet are covered here, including those using Nagad and Bank Transfer. Transaction records are stored and accessible from your account history page.
Game titles, lobby content, promotional notices and any editorial copy on this site are governed by these terms. We may update, remove or restrict content at any time without advance notice to individual accounts.
Payment providers such as Nagad and Bank Transfer operate under their own separate terms. Game studios supplying content to our lobby — Spadegaming, CQ9, Bigtime Gaming and Microgaming — are independent providers. Their own terms govern content licensing; ours govern your account.
These terms give you clear, practical routes to manage your own account and raise concerns directly with us. You are not a passive subject of this policy — there are specific steps you can take, and we are required to respond to them. You can request a copy of your account activity at any time by opening the account history section after logging in; the transaction log shows all wallet movements, including Nagad and Bank Transfer entries. If any account detail — such as your registered contact number or email — is incorrect, you can update it through the account settings page; some changes require identity verification as shown in the form. Disputes related to a transaction should first be raised through the support contact route so we can check the relevant records before escalating. We aim to respond to all account-related queries through the published contact channels; we do not make verbal commitments outside those routes.
Log in and open the account history section to see a full log of your Nagad and Bank Transfer activity, wallet credits and debits.
Update your registered email or contact number via account settings. Fields that require identity verification will show the required steps directly in the form.
If something in these terms is unclear, contact us through the published support route before taking action. We will clarify the relevant clause in writing.
You can request closure of your account at any time by contacting support. Pending transactions and wallet balance queries are handled as part of the closure process.
If a clause in these terms affects your account or a transaction, bring it to us through one of the published contact routes below. We keep records of all support conversations so that any terms-related query has a reference trail.
Open the chat window from any page while logged in to raise a terms or account question directly. Responses are handled by the support team through this channel.
Send a written query to our support email address, shown in the account help section after login. Email is the recommended route for formal terms disputes or written clarification requests.
Your account dashboard includes a help and policy section where you can find published terms documents and submit a query form tied to your account record.
These terms reflect how we actually run accounts — not just what we are required to say. The points below describe the practical standards we hold ourselves to when it comes to your data, your wallet and your rights under this policy.
Account data — including transaction records for Nagad and Bank Transfer — is stored securely and accessible only through authenticated sessions. We do not share account details with third parties outside the scope described in these terms.
We use session cookies to keep you logged in and to maintain your account state across pages. You can review and manage cookie preferences through your browser settings; some features require cookies to function correctly.
Your account is protected by login credentials you set and control. If you suspect unauthorised access, contact support immediately through live chat or email so we can review the session log and take action on your account.
When we update these terms in a material way, we notify you via the contact details registered to your account. You can also check the version date shown at the bottom of this page to confirm you are reading the current terms.
These questions cover what visitors most often ask when reading through the tvb8 terms and conditions. If your question is not answered here, reach us through the support routes listed on this page.
Yes. All transactions processed through your tvb8 wallet — including those using Nagad and Bank Transfer — are covered by these terms. The payment provider's own terms also apply alongside ours; both are in effect at the same time.
If we update these terms and you do not accept the change, you should stop using your account and contact support to request closure. Your wallet balance and transaction records will remain accessible during the closure process.
Contact support through the email route listed in the account help section and request the version of the terms in effect at your registration date. We keep records of previous versions and can provide the relevant document on request.
Game content from studios such as Spadegaming, CQ9, Bigtime Gaming and Microgaming is governed by the studios' own content licensing terms. For issues affecting your account balance or wallet as a result, contact our support team, who can review the transaction record.
Access to certain features depends on your local law and eligible regions. These terms apply to all account activity, but some services described here may not be available depending on the applicable legal framework where you are located.
Open account settings after logging in and update the relevant field. Some changes — such as your registered contact number — require identity verification, and the form will show the required steps. If you cannot complete the update yourself, contact support for assistance.