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tvb8 is straightforward about what data we collect, why we collect it, and what you can do about it. This policy covers every interaction between you and our platform — from account creation through wallet activity — and your access or eligibility is always subject to your local law and the eligible regions we serve.
When you open an account with us, we collect the information you provide during registration: your name, contact details, and the payment method you choose — which may include Nagad or Bank Transfer depending on what you select at checkout. We also collect session and device data automatically, including browser type, IP address and pages visited, to keep the platform working correctly and to detect unusual activity on your account. Transaction records linked to your wallet activity — including Nagad transfers and Bank Transfer entries — are retained as part of your account history. We use this data to process your requests, respond to support queries and maintain the security of your account. We do not sell your personal information to third parties. Cookies and similar tracking tools are used on our site. Some are necessary for the site to function; others are used for analytics. You can adjust cookie preferences through your browser settings, though disabling certain cookies may affect how pages load for you. Data retention periods vary by record type and are governed by the applicable rules in the regions we serve. Access to and use of this platform depends on your local law and the eligible regions covered by our service.
This policy applies to the tvb8 platform and the services we operate directly. It does not cover third-party sites that may be linked from our pages, and it does not extend to payment processors or wallet providers — such as Nagad or Bank Transfer services — which operate under their own separate privacy terms. Understanding the boundary between what we control and what falls outside our policy helps you know where to direct questions.
Data collected when you log in, update account details or change your contact information falls fully within this policy. We hold and manage that data directly, and you can request a review of it through your account settings or by contacting support.
Wallet and payment records tied to Nagad or Bank Transfer activity on our platform are within scope. Records held by the payment provider itself are governed by that provider's own terms, not by this policy — check their documentation separately.
Session data, pages visited and in-browser behaviour on tvb8 pages are within scope. This includes cookie data collected while you browse the game lobby or account pages. Adjusting your browser's cookie settings affects data collected here.
Links to external sites, game studios such as Spadegaming, CQ9, Bigtime Gaming and Microgaming for game content, or external support tools fall outside this policy once you leave our platform. We do not control those environments or their data practices.
You have concrete actions available to you regarding the data we hold. The most direct route is your account settings page, where you can review and update personal details such as your contact information and preferred payment method. If something looks incorrect — a name spelling, a linked mobile number or a wallet reference — you can correct it there without contacting support first. For records you cannot edit directly, or if you want to understand what data we hold against your account, you can raise a query through our published support channels. We will respond to data-related requests through the same routes we use for general account help. If you want to close your account and have questions about what happens to your data afterward, that request also goes through support. Availability of specific rights may depend on local law and the eligible region your account falls under.
Open the account settings page to see the personal details and contact information we hold. Check your transaction history for Nagad or Bank Transfer entries. If a record looks wrong, the edit function is available directly on that screen.
Update your name, mobile number or email directly inside account settings. For linked payment details such as your Nagad number or Bank Transfer reference, follow the wallet update flow shown in the payment section of your account.
If you need clarity on what we hold or how long we keep it, send a message through the support channel shown on the contact page. Describe your account and the specific record you are asking about for the fastest response.
Contact support to ask about closing your account and what happens to retained data after closure. The outcome and data-handling steps depend on the applicable rules for your eligible region under local law.
For any question specifically about this privacy policy — what we collect, how to request a correction or what happens to your data — use the published contact routes below. We do not have an email address or phone number to share here beyond what is visible on the site's contact page; any channel not listed there is not an official route and we cannot confirm responses through it.
Open the live chat widget visible on the site to send a message directly to our support team. For data or privacy questions, state your account reference and the specific record or concern so we can route it correctly.
Visit the contact or support page on tvb8 to find all currently active support routes. Channels listed there are verified; routes not shown on that page are not operated by us.
For corrections to your own account data — contact details, linked Nagad number, Bank Transfer reference — the account settings page is the first place to check. Many updates can be made there without needing to contact support at all.
We apply standard security measures to the data we hold, including access controls that limit which internal processes can read account records. We do not store payment credentials such as Nagad PINs or full Bank Transfer account numbers on our side — those details pass through the respective payment channels only. Account passwords are stored in a hashed form, not as plain text.
We use necessary cookies to keep your session active and the site functional. Analytics cookies help us understand how pages are used. You can turn off non-essential cookies through your browser settings at any time; the account login flow still works without them.
We retain account and transaction data for as long as required by the applicable rules in the eligible regions we serve. After account closure, certain records may be held for a defined period under those rules before deletion. Specific periods depend on your region.
Your account data is accessible to you through the signed-in account area and to support staff when you raise a verified request. We do not share personal account records with game studios — Spadegaming, CQ9, Bigtime Gaming and Microgaming supply game content only.
When we update this policy, the revised version is posted on this page. Continued use of the platform after an update means you have seen the revised terms. If you have a question about a specific change, contact support through the routes shown on the contact page.
Real questions about your data, account records and privacy rights — answered directly.
We collect the details you enter during registration — name, mobile number, email and your chosen payment method. We also collect session and device data automatically, such as browser type and IP address, to keep the platform secure and functional. Payment details like your Nagad number pass through the payment channel directly.
Yes. Open the account settings page while signed in to review the personal details and contact information we hold. For transaction records linked to Nagad or Bank Transfer activity, check your account history. For records you cannot view directly, contact support through the routes on our contact page.
Most personal details — contact number, email, linked payment reference — can be updated directly inside account settings. For anything you cannot edit there, send a message to support with your account reference and the specific correction needed. Availability depends on your eligible region and local rules.
No. Game studios such as Spadegaming, CQ9, Bigtime Gaming and Microgaming supply game content only. We do not share your personal account records with them. Third-party payment providers handle only the transaction data needed to process your Nagad or Bank Transfer request under their own privacy terms.
Retention periods depend on the applicable rules for your eligible region and local law. Certain records may be kept for a defined period after closure before being deleted. If you have a specific question about retention after closure, contact support through the published routes on our contact page.
Adjust cookie preferences through your browser settings. Necessary cookies keep your session and login working; turning off analytics cookies does not break the account login flow. For detailed information on which cookies we use, check the cookie section of this policy or raise a question through support.